Account Manager

Your Tasks

• You are the main point of contact for assigned key accounts, building long-term and

  trusting customer relationships and maintaining them both operationally and at

  management level.
  
  

• You work closely with internal stakeholders, the sales team, and the management team to ensure transparent communication and smooth processes across all interfaces.
  
  

• You advise customers strategically on ticketing tools and services, including innovative

  solutions such as AI-supported applications, and accompany their introduction and use.
  
  

• You identify new business areas and upselling potentials in the existing

  customer portfolio and assist in developing sustainable growth strategies.
  
  

• You participate in the development of strategic concepts and business plans for promoters,

  exhibitions, and music customers, integrating market and customer knowledge

  purposefully.
  
  

• You attend events to gain operational insights, support projects on-site, and further strengthen existing customer relationships.
  
  

• You conduct strategic negotiations regarding revenue, profit distribution, pricing,

  terms, and savings potentials, prepare contracts together with internal teams,

  review and negotiate them, and accompany the resolution of contractual issues

  or conflicts.
  
  

• You develop tailored ticketing and marketing campaigns for tours and events in collaboration with internal teams and ensure that customer expectations regarding sales goals, fan demand, pricing, and performance are met.
  
  

• You act as first-line support for customers in day-to-day operations, continuously optimizing

  processes, tools, and service offerings, and actively contribute ideas to improve fan

  experience and the customer journey.

 
Your Profile
 

• You have a completed degree or at least five years of professional experience in the

  music or live entertainment industry.

• You have in-depth knowledge of the German music and event market

  or the willingness to quickly acquire this knowledge, as well as a good

  understanding of the international ticketing and live entertainment landscape.

• You have experience in developing commercial strategies and working with digital ticketing technologies.

• You have proven experience in building and maintaining long-term customer relationships and are comfortable handling complex contractual and cooperation structures.

• You ideally possess expertise in digital marketing, particularly in social

  media and artist marketing.

• You work in a structured, solution-oriented, and proactive manner, can manage multiple projects

  simultaneously, and set priorities confidently.

• You have strong communication skills, are a team player, and present yourself professionally, remaining calm even in stressful situations, and act with integrity and responsibility.

Your Benefits

• Enjoy flexible working hours and the option to work from home. 

• Look forward to fresh fruit, snacks, coffee, and various drinks with us. 

• We offer a rotating selection of meals delivered to the office, as well as a free lunch on the house every Monday. 

• All permanently hired employees receive a company profit-sharing bonus after successfully completing their probation period. 

• Receive tax-free allowances (up to €50) for purchases, sports activities, or public transportation. 

• Whether it's a Mario Kart tournament, joint festival visits, or our summer party – we gather several times a year for big & small team events as well as afterworks. 

• Work from a modern office with top facilities and a great view of Phoenix Lake, ample parking spaces for cars & bicycles, the hardware you need, and good connectivity.